What we collect
Only what you type or attach in the site’s forms: in the request form, name, organisation, mobile, email, city, request type, service, project type, stage, area, target start and indicative budget if you enter them, preferred visit date, project description, and any file you attach such as drawings or a bill of quantities; in the quote calculator form, name, mobile, email if you enter it and the items of the estimate you calculated; in the careers form, your professional details and CV; in the supplier registration form, company details, contact person, category and specialty. This site uses no advertising tracking tools, and the only cookies it sets are the analytics cookies described under Google Analytics below; your browser stores your light or dark display choice locally on your device only.
Website statistics
We measure how the site is used with our own tool hosted on Netlify, with no cookies and no advertising party. For each visit we record the page, the site or campaign you came from, the page language, the device type, the approximate country and city derived from the network, clicks on contact buttons and use of the quote calculator. We do not store your IP address; we use an encrypted key that changes every day, so your visits cannot be linked across days and you cannot be identified from it, and the keys of earlier days are deleted automatically so their codes cannot be recomputed. Your browser keeps locally the source of your first visit and the number of pages you opened, and sends them to us only with a form you choose to submit, so we know how you found us. If your browser sends Global Privacy Control or Do Not Track, your visit is not recorded at all, the site stores no statistics data on your device in that case, and no source information is added to any form you send. Statistics records are deleted after 400 days.
Google Analytics and Metricool
We also use Google Analytics 4 by Google to measure visits and where they come from, request form submissions and WhatsApp and phone clicks, and the Metricool statistics tool to measure visits from our social media accounts. Google Analytics sets analytics cookies on your device; we have not enabled Google Signals or data sharing with other Google products. If your browser sends Global Privacy Control or Do Not Track, Google Analytics is not loaded at all, and you can also block it with the Google Analytics Opt-out browser add-on.
Why
Solely to answer your request and prepare a scope and quotation, to consider a job application, or to contact registered suppliers when a need arises. We do not sell your data or share it with third parties for marketing.
Where it is stored
Requests and attached files are received through our hosting provider’s form service (Netlify) and forwarded to our mailbox. If you choose to continue on WhatsApp, WhatsApp’s privacy policy applies to that chat.
Retention
We keep a request and its attachments while we discuss the project, then delete them within 12 months unless a contract requires us to keep them. We keep job applications and CVs for no longer than 12 months.
Your rights
You may ask to access, correct or delete your data by emailing us at the address below, in line with the Saudi Personal Data Protection Law and Egypt’s Personal Data Protection Law No. 151 of 2020.
Telegram
If you contact us through the Telegram bot @ArabCreatorsBot, the Arab Creators channel t.me/ArabCreatorsCo, or by messaging the Telegram Business account of our projects manager, Ahmed Fathy, we store what you send us: your name, username and phone number if you share it, and the messages and files of your request. We use it only to answer you and prepare a quotation. The data is kept with the bot’s hosting provider (Netlify), a request may be copied to our mailbox for follow-up, and the retention period above applies. The channel is public, what is posted there is visible to everyone, and we ask for no data in it. To ask for your data to be deleted, write to us in the bot or email info@arabcreators.co. Telegram’s own privacy policy applies to the chat itself. Payments in Telegram Stars are handled by Telegram, and we do not receive your payment details.
Contact
Privacy questions: info@arabcreators.co
Last updated: 22 October 2026